Our Customers

Customer satisfaction is one of the four principles in MSI business philosophy. We pursue award-winning quality as well as outstanding after-sales service. In addition to Taiwan, we set up regional offices and subsidiaries in mainland China, the United States, Germany, France, the Netherlands, U.K., Australia, Japan, Korea, Poland, Russia, Canada, India, Brazil, Mexico, Turkey and other major markets. B these base of operation, msi gets much closer to the market and provides rapid service to dealers and customers.

For OEM clients, msi conducted customer satisfaction survey and refers to the result for future improvement. In Europe, North America, Japan, Korea, China, Taiwan, etc., we rely on over 40 self-established repair centers, or properly licensed contracted repair centers, or customer service phone lines to provide customers with various after-scale services and technical support. Our global repair centers expect to offer service and technical support to a certain degree through” MSI Online RMA Request”, which provides real-time product repair status on the website. Other than regular evaluations and enhancements of service efficiency and indicators for our global service centers, we can even provide various substitutes and solutions for cases which repair service could not be completed within the promised date, so that customers can be worry-free after buying from MSI.