Warranty Information

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Notebook

Remarks  
In accordance with original manufacturer's products serial number/barcode, notebook products are warranted for 12 months hardware by original manufacturer.
Complete Set of Notebook In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Hardware parts motherboard, CPU memory,LCD, HDD In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Battery (categorized as Consumable ) Adapter In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Software Pre-installed Software (including software disk) In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Software included with the notebook(data, Software CD or Floppy Disk) In accordance with original manufacturer's products serial number/barcode, it is warranted for 1 month faulty parts replacement from its manufacture date.
MSI NB LCD Panel Dot Standard About LCD Panel Dot warranty standard, please refer to here.
Wind Netbook : 1 year warranty, and extend 2nd year warranty is optional and available now.
( Wind Netbook product won't guaranty all using 0 pixel LCD panel )

Warranty Exclusions

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)


( Please find the model name from notebook backface )
-U100
U100

Three steps for repairing

If you encounter any problem in product usage, we suggest you consult the following steps to quickly resolve the problem:

Remarks Of Product Warranty Term

The warranty term may differ from one region to another, if you would like to verify the warranty term of the product bought, please kindly contact our local offices.
About Global warranty detail, please refer to "Warranty Information Limited Warranty Conditions Chapter 2"(http://www.msi.com/service/warranty/)

Global Warranty Service Locations for the Notebook

The global travel performance assurance is applicable only when you send the Product to an MSI-authorized "Global travel performance assurance" service center not in the country of original purchase. If you travel to an area without MSI global service centers, you may send the Product to the global service center closest to you (sender responsible to and from shipping charges).

Original Global Warranty period: 1 year base-on purchase date.

 
 
 
 
USA
Miami

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

AIO Service Policy - For all regions except Europe

Service Item Condition    
IW ( In Warranty) Condition system 15 months
LCD 15 months (Pixel policy: Bright dot max Q'ty 2, dark dot max Q'ty 5, bright dot + dark pixel not more than 5)
Transportation Cost Both side: Customer is covering shipping to MSI, MSI is covering shipping to customer
TAT(repairing time in service) 14 working days (in house)
OOW (Out of Warranty)
CID (Customer Induce Damage)
Condition After 15months warranty service
Repair Cost Labor Fee + Material Cost + Transportation Cost
Transportation Cost both way transportation charges should be covered by customers themselves.
DOA (Dead on Arrival) Condition 60 days base on barcode date
30 days base on invoice date (only for disty)
Transportation Cost both way transportation charges covered by msi.

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, DOA = Dead on Arrival , TAT = Turn Around Time)

AIO Service Policy- For Europe

Service Item Condition    
IW ( In Warranty) Condition system 24 months
LCD 24 months (Pixel policy: Bright dot max Q'ty 2, dark dot max Q'ty 5, bright dot + dark pixel not more than 5)
Accessories(KB, Mouse, Adaptor) 12 months
Transportation Cost Both side: Customer is covering shipping to MSI, MSI is covering shipping to customer
TAT(repairing time in service) 14 working days (in house)
OOW (Out of Warranty)
CID (Customer Induce Damage)
Condition After 24months warranty service
Repair Cost Labor Fee + Material Cost + Transportation Cost
Transportation Cost both way transportation charges should be covered by customers themselves.
DOA (Dead on Arrival) Condition 90 days base on barcode date
8 days base on End user's invoice date
Transportation Cost both way transportation charges covered by msi.

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, DOA = Dead on Arrival , TAT = Turn Around Time)

Warranty Exclusions

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)


( S/N can be found on the back of the unit - on the bottom )

Three steps for repairing

If you encounter any problem in product usage, we suggest you consult the following steps to quickly resolve the problem:

back