Genuine Windows® software is published by Microsoft and licensed and supported by Microsoft or an authorized licensor. Genuine software helps protect you from the risks of counterfeit software, provides you with special benefits and the experience and support you expect. Learn more by visiting www.microsoft.com/genuine.

CR420

MSI recommends Windows® 7.

The product picture may differ from the actual product. Only for your reference.
The specifications may differ from areas. Please check with your local dealers. 

• Intel® Core™ i5 Processor
• Genuine Windows® 7 Home Premium
(MSI recommends upgrade to Genuine Windows® 7 Professional)
• Classic Cross-Hatch Design
• 14” 16:9 wide screen display
• LED power-saving backlight technology
• HDMI (High-Definition Multimedia Interface) Output
• MSI Exclusive ECO Engine Power Management System

product comparison

Overview

 

 
Genuine Windows® 7 Home Premium 

 

The Joy of Stylish Design

Classic Cross-Hatch Design

MSI's concise and refined classic cross-hatch design uses high-tech color film print technology for a dazzling look. The sparkling, scratch-resistant enamel provides a high degree of rigidity. Under different light sources, this finish will emit a multitude of color variations that create sparkling visual effects and evoke a minimalist undertone of taste and style.
 

 

 
 

Easy-to-Carry Thin and Light Design

Abandoning the stereotype of thick-and-heavy traditional notebook, msi new C Series offers thinner and lighter solution for more convenient usage. Furthermore, it is easier for you to take it on the move.

 

 

MSI Chiclet Keyboard

The stylish chiclet keyboard design reduces typing errors and increasing comfort, when compared to regular keyboards. In addition, the chiclet keyboard is designed to damp key-press sounds. Whether typing or gaming, the chiclet keyboard means you no longer have to fret about disturbing those around you with keyboard clicks and clatter.
 

 

 

 
 

Exclusive Color Design

Exclusive MSI classic colors allow you to effortlessly show off your more noteworthy traits. Succinct and fashionable silver clearly distinguish unique personality traits.

 

The Joy of Multi-media Entertainment

 


16:9 Theatrical Aspect Ratio

Comparing the 16:10 screens of the regular notebook computers to the 16:9 golden theatrical ratio of the MSI Notebook, the visual span has been extended by 14%. The black bars on the top and bottom of the screen can be avoided, very suitable for playing High Definition movies so you may watch it from any angle and truly enjoy the advanced imagery.
 


New Intel Wireless Display

Intel Wireless Display is a wireless display transfer technology recently unveiled by Intel. It currently supports resolutions up to 720p. Wireless Display allows your HDTV to show high definition images or videos from your laptop computer via an external wireless transfer box. Now, it’s a cinch to enjoy high definition videos on your television set.
 

 
 

High-Definition Multimedia Interface

HDMI not only enables 5Gbps data transfers, but also eliminates the need for signal conversion, ensuring the best quality video.

 

The Joy of Instant Communication
 



High Resolution Webcam and MIC
　
Built-in high-resolution webcam and MIC allow you to communicate with ease! Ready for image recording means you can share your video experiences without missing a beat!

WLAN+BT for Roaming Wireless Access Anywhere
 
Wireless LAN makes you to access the internet wirelessly at any time. The all-new Bluetooth V2.1+EDR allows transmissions at 3X the standard rate so you can blaze a trail on the internet! 

 

 

MSI Exclusive Innovation

Exclusive Eco Engine Power Management System

msi Notebook selects the brand new ECO Engine as the power management function to extend the battery running time while performing different tasks; simply touch the ECO quick launch touch sensor to switch among the 5 different modes - Gaming, Movie, Presentation, Office and Turbo Battery mode.

 

 

 

 

 

Intel, the Intel logo, Intel Core, and Core Inside are trademarks of Intel Corporation in the U.S. and other countries. For more information about the Intel processor feature rating, please refer to www.intel.com/go/rating. 

MSI Reminds You...
1. The specifications may differ from areas and we keep the right to change without notice. Please check the specific specifications with your local dealers.
2. The color of the product might be affected by photography and the monitor's setting, which might be different from the real product.

MSI Reminds You...

  1. The specifications may differ from areas and we keep the right to change without notice. Please check the specific Specification with your local dealers.
  2. The color of the product might be affected by photography and the monitor's setting, which might be different from the real product.

Specification

The Specification may change without notice. The actual products sold are different from areas. Please check the detailed Specification with your local dealers.
CPU Intel® Core™ i5 Processor
OS Genuine Windows® 7 Home Premium
(MSI recommends upgrade to Genuine Windows® 7 Professional)
Chipset Intel® HM55
Memory DDR3 800/1066, Max: 4GB
LCD Size 14" 1366x768 HD
Graphics Intel® HD Graphic
Graphics VRAM share with system memory
HDD (GB) 2.5" 160GB/250GB/320GB/500GB SATA
Optical Drive Super-Multi
Audio 2 High Quality Stereo Speakers
Webcam 1.3M
Card Reader SD/MMC/MS/XD
LAN 10/100
Wireless LAN 802.11b/g/n
Bluetooth optional
D-Sub (VGA) 1
HDMI 1
USB 2.0 port 3
USB 3.0 port N/A
eSATA N/A
eSATA/USB Combo N/A
Mic-in/Headphone-out 1/1
Line-in N/A
Express Card N/A
Modem port 1
Keyboard 87 keys
Sensor N/A
AC Adapter 65W
Battery 6/9 cells
Power Management N/A
Dimension 344.4(L) X 212(D) X 13.5-28(H)mm
Weight (KG) 2

Awards

Silver Award - HWM
Date: 2010-11-30
Title: Silver Award
Comment: -
Media: HWM
Country: Indonesia
2010 First Half Year Hit Product - Danawa
Date: 2010-08-09
Title: 2010 First Half Year Hit Product
Comment: Open
Media: Danawa
Country: Mauritius
Recommended Award - Chip Magazine
Date: 2010-05-07
Title: Recommended Award
Comment: -
Media: Chip Magazine
Country: Malawi
Recommended Award - Chip Magazine
Date: 2010-04-27
Title: Recommended Award
Comment: -
Media: Chip Magazine
Country: Malawi

BIOS

!Special Note:

The BIOS files provided here are exclusive only for MSI-branded Notebook PCs and not compatible with any MSI Whitebook/Whitebrand barebones. MSI takes no responsibility for any damage caused by improper use or lack of technical expertise.

!Attention:

Users who download BIOS from here (not using Live Update) should use the flash utility included in the downloaded compressed file when doing the BIOS update. To avoid BIOS update failure, please do not use older versions of the update utility or utilities not provided by MSI.

1) a. To know about how to update BIOS under DOS mode, please click here.
    b. To know about how to update BIOS under windows 7, please click here. (Only for CR640 / CX640 / CX640MX / CX480)
 2) Please execute "flash.bat" file after unpack the compressed file for upgrade BIOS.

We suggest using Chrome, Firefox 3.0 or IE 8.0 above browsers to download BIOS, Drivers, etc.
Description 1. Fix the problem that system stops on the MSI post logo for a long time when USB mouse plugged in.
 Version 1.1D
Type AMI BIOS Release Date 2011-11-11
Download 1454_11D.zip File Size 1.41 MB
Note

Driver

Win7 32,Win7 64,XP 32

!Special Note:

The Drivers provided here are exclusively for MSI products only. MSI takes no responsibility for any damage resulted from improper usage or lack of technical expertise.

To enjoy MSI notebook technology, please install MSI System Control Manager or S-Bar to enable MSI exclusive hotkey function. MSI System Control Manager and S-Bar can be downloaded from Utility web page under Download menu. The utility for each notebook will vary between different models. Please install the utility dedicated for your notebook.

We suggest using Chrome, Firefox 3.0 or IE 8.0 above browsers to download BIOS, Drivers, etc.
msi Bluetooth_3801/3870/3871
Description Application Version: 3.0.2.280
 Version 3.0.2.280
Type Driver Release Date 2011-04-06
OS Win7 64
Download bt_38013870_3.0.2.280_al00.zip File Size 0 MB
Realtek HD Audio
Description
Version 5.10.0.6251
Type Audio Release Date 2011-03-28
OS XP 32
Download ad_alc662_gr_6.0.1.6251_al00.zip File Size 103.19 MB
Realtek HD Audio
Description
Version 6.0.1.6251
Type Audio Release Date 2010-12-03
OS Win7 32
Download ad_alc662_gr_6.0.1.6251_al00.zip File Size 103.19 MB
Realtek HD Audio
Description
Version 6.0.1.6251
Type Audio Release Date 2010-12-03
OS Win7 64
Download ad_alc662_gr_6.0.1.6251_al00.zip File Size 103.19 MB
Intel(R) 5 Series Chipset
Description The Intel® Chipset Device Software contains support for the following Intel Chipsets:

Mobile Intel 945 Express Chipset, 965 Express Chipset, 4 Series Express Chipset and 5 Series Chipset Family
 Version 9.1.1.1027
Type Chipset Release Date 2009-11-11
OS Win7 64
Download cs_intel5series_9.1.1.1027_al00.zip File Size 2.33 MB
Intel(R) 5 Series Chipset
Description The Intel® Chipset Device Software contains support for the following Intel Chipsets:

Mobile Intel 945 Express Chipset, 965 Express Chipset, 4 Series Express Chipset and 5 Series Chipset Family
 Version 9.1.1.1027
Type Chipset Release Date 2009-11-11
OS Win7 32
Download cs_intel5series_9.1.1.1027_al00.zip File Size 2.33 MB
Intel(R) 5 Series Chipset
Description The Intel® Chipset Device Software contains support for the following Intel Chipsets:

Mobile Intel 945 Express Chipset, 965 Express Chipset, 4 Series Express Chipset and 5 Series Chipset Family
 Version 9.1.1.1027
Type Chipset Release Date 2009-11-11
OS XP 32
Download cs_intel5series_9.1.1.1027_al00.zip File Size 2.33 MB
msi Bluetooth_3801/3870/3871
Description Application Version: 3.0.2.280
 Version 3.0.2.280
Type Bluetooth Release Date 2011-04-06
OS XP 32
Download bt_38013870_3.0.2.280_al00.zip File Size 67.95 MB
msi Bluetooth_3801/3870/3871
Description Application Version: 3.0.2.280
 Version 3.0.2.280
Type Bluetooth Release Date 2011-04-06
OS Win7 32
Download bt_38013870_3.0.2.280_al00.zip File Size 67.95 MB
ENE Card Reader
Description
Version 5.89.0.71
Type Card Reader Release Date 2010-08-13
OS XP 32
Download cr_ub6250_5.89.0.71_al00.zip File Size 1.15 MB
ENE Card Reader
Description
Version 5.89.0.71
Type Card Reader Release Date 2010-08-13
OS Win7 64
Download cr_ub6250_5.89.0.71_al00.zip File Size 1.15 MB
ENE Card Reader
Description
Version 5.89.0.71
Type Card Reader Release Date 2010-08-13
OS Win7 32
Download cr_ub6250_5.89.0.71_al00.zip File Size 1.15 MB
Mobile Intel® GMA HD
Description
Version 8.15.10.2253
Type VGA Release Date 2011-01-20
OS Win7 32
Download vga_gmahd_8.15.10.2253_7v32.zip File Size 55.12 MB
Mobile Intel® GMA 4500MHD / GMA HD
Description
Version 6.14.10.5294
Type VGA Release Date 2010-10-11
OS XP 32
Download vga_gmahd_6.14.10.5294_xp32.zip File Size 17.49 MB
Mobile Intel® GMA HD
Description
Version 8.15.10.2253
Type VGA Release Date 2011-01-20
OS Win7 64
Download vga_gmahd_8.15.10.2253_7v64.zip File Size 58.91 MB
Realtek LAN
Description
Version 7.011.1127.2009
Type LAN Release Date 2010-02-26
OS Win7 64
Download lan_rtl8111brtl8111crtl8111dlrtl8102ertl8103el_7.011.1127.2009_w700.zip File Size 5.33 MB
Realtek LAN
Description
Version 5.742.1125.2009
Type LAN Release Date 2010-05-07
OS XP 32
Download lan_rtl8103el_5.742.1125.2009_xp00.zip File Size 5.14 MB
Realtek LAN
Description
Version 7.011.1127.2009
Type LAN Release Date 2009-12-09
OS Win7 32
Download lan_rtl8111brtl8111crtl8111dlrtl8102ertl8103el_7.011.1127.2009_w700.zip File Size 5.33 MB
Agere Modem
Description
Version 2.2.98.0
Type Modem Release Date 2010-10-11
OS XP 32
Download md_agere_2.2.98_al00.zip File Size 0 MB
Agere Modem
Description
Version 2.2.98.0
Type Modem Release Date 2010-07-29
OS Win7 32
Download md_agere_2.2.98_al00.zip File Size 1.45 MB
Agere Modem
Description
Version 2.2.98.0
Type Modem Release Date 2010-07-01
OS Win7 64
Download md_agere_2.2.98_al00.zip File Size 1.45 MB
Synaptics Touchpad
Description
Version 15.1.14
Type TouchPad Release Date 2012-04-20
OS Win7 64
Download tp_syn_15.1.14_al00.zip File Size 31.26 MB
Synaptics Touchpad
Description
Version 15.1.14
Type TouchPad Release Date 2012-04-20
OS Win7 32
Download tp_syn_15.1.14_al00.zip File Size 31.26 MB
Synaptics Touchpad
Description
Version 15.1.14
Type TouchPad Release Date 2012-04-20
OS XP 32
Download tp_syn_15.1.14_al00.zip File Size 31.26 MB
msi Wireless Lan_3870 / 3871
Description You can identify the type of WLAN module being used from the document provided below:
http://www.msi.com/html/pdf/wireless_note.pdf
 Version 3.1.1.0
Type Wireless LAN Release Date 2010-10-08
OS XP 32
Download wl_3870_3.1.1.0_xp00.zip File Size 1.46 MB
msi Wireless Lan_3870 / 3871
Description You can identify the type of WLAN module being used from the document provided below:
http://www.msi.com/html/pdf/wireless_note.pdf
 Version 3.0.11.0
Type Wireless LAN Release Date 2010-06-11
OS Win7 64
Download wl_3870_3.0.11.0_w700.zip File Size 1.58 MB
msi Wireless Lan_3870 / 3871
Description You can identify the type of WLAN module being used from the document provided below:
http://www.msi.com/html/pdf/wireless_note.pdf
 Version 3.0.11.0
Type Wireless LAN Release Date 2010-06-11
OS Win7 32
Download wl_3870_3.0.11.0_w700.zip File Size 1.58 MB
msi Wireless Lan_6891
Description You can identify the type of WLAN module being used from the document provided below:
http://www.msi.com/html/pdf/wireless_note.pdf
 Version 3.1.8.1
Type Wireless LAN Release Date 2010-09-30
OS Win7 64
Download wl_68906891_3.1.8.1_w700.zip File Size 1.58 MB
Atheros Wireless Lan
Description You can identify the type of WLAN module being used from the document provided below:
http://www.msi.com/html/pdf/wireless_note.pdf
 Version 9.2.0.458
Type Wireless LAN Release Date 2012-01-17
OS Win7 64
Download wl_ge780ne771ne770ne773ne785h_9.2.0.458.w700.zip File Size 17.58 MB
msi Wireless Lan_6890/6891
Description You can identify the type of WLAN module being used from the document provided below:
http://www.msi.com/html/pdf/wireless_note.pdf
 Version 3.1.8.1
Type Wireless LAN Release Date 2010-09-30
OS Win7 32
Download wl_68906891_3.1.8.1_w700.zip File Size 1.58 MB
Atheros Wireless Lan
Description You can identify the type of WLAN module being used from the document provided below:
http://www.msi.com/html/pdf/wireless_note.pdf
 Version 89.2.0.458
Type Wireless LAN Release Date 2012-01-17
OS Win7 32
Download wl_ge780ne771ne770ne773ne785h_9.2.0.458.w700.zip File Size 17.58 MB
msi Wireless Lan_6890/6891
Description You can identify the type of WLAN module being used from the document provided below:
http://www.msi.com/html/pdf/wireless_note.pdf
 Version 3.1.8.1
Type Wireless LAN Release Date 2010-07-21
OS XP 32
Download wl_68906891_3.1.8.1_xp00.zip File Size 1.58 MB
Atheros Wireless Lan
Description You can identify the type of WLAN module being used from the document provided below:
http://www.msi.com/html/pdf/wireless_note.pdf
 Version 7.7.0.394
Type Wireless LAN Release Date 2010-04-08
OS XP 32
Download wl_ge780ne771ne770785h_7.7.0.394_xp32.zip File Size 31.48 MB
Intel Management Engine Interface
Description
Version 6.0.0.1184
Type Intel Management Engine Release Date 2010-03-22
OS XP 32
Download me_6.0.0.1184_al00.zip File Size 11.37 MB
Intel Management Engine Interface
Description
Version 6.0.0.1184
Type Intel Management Engine Release Date 2010-03-22
OS Win7 64
Download me_6.0.0.1184_al00.zip File Size 11.37 MB
Intel Management Engine Interface
Description
Version 6.0.0.1184
Type Intel Management Engine Release Date 2010-03-22
OS Win7 32
Download me_6.0.0.1184_al00.zip File Size 11.37 MB
Camera
Description This device uses the native driver bundled in operating system.
 Version
Type Camera Release Date 2010-03-16
OS XP 32
Download File Size 0 MB
Camera
Description This device uses the native driver bundled in operating system.
 Version
Type Camera Release Date 2010-06-01
OS Win7 64
Download File Size 0 MB
Camera
Description This device uses the native driver bundled in operating system.
 Version
Type Camera Release Date 2010-06-24
OS Win7 32
Download File Size 0 MB

Utility

Win7 32,Win7 64,XP 32

!Special Note:

The Utilities provided here are exclusively for MSI products only. MSI takes no responsibility for any damage resulted from improper usage or lack of technical expertise.

We suggest using Chrome, Firefox 3.0 or IE 8.0 above browsers to download BIOS, Drivers, etc.
Easy Face(W7 64,11036)
Description
Version 1.1.0.36
Type Utility Release Date 2011-04-12
OS Win7 64
Download easyface_nb_all_11036.zip File Size 15.87 MB
Note
Easy Face(W7 32,11036)
Description
Version 1.1.0.36
Type Utility Release Date 2011-04-12
OS Win7 32
Download easyface_nb_all_11036.zip File Size 15.87 MB
Note
Easy Face(XP 32,11036)
Description
Version 1.1.0.36
Type Utility Release Date 2011-04-12
OS XP 32
Download easyface_nb_all_11036.zip File Size 15.87 MB
Note
Easy Face (Win64)
Description Photo Utility
 Version 1.1.0.34
Type Utility Release Date 2011-02-21
OS Win7 64
Download easyface_34_nb.zip File Size 15.87 MB
Note
System Control Manager (SCM 007)
Description System Control Manager
 Version 2.210.0617.007
Type Utility Release Date 2010-09-13
OS Win7 64, Win7 32
Download cr420_scm_nb.zip File Size 5.47 MB
Note
Intel Wireless Display
Description Intel Wireless Display (For Intel Wireless Lan card only)
 Version 1.2.20.0
Type Utility Release Date 2010-09-10
OS Win7 64, Win7 32
Download intel_wdisplay_nb.zip File Size 88.59 MB
Note
Simple Camera Application (Win7 32)
Description Webcam Application
 Version 1.0.909.0801
Type Utility Release Date 2009-12-09
OS Win7 32
Download simcam_v7_nb.zip File Size 0.76 MB
Note
Simple Camera Application
Description Webcam Application (XP32)
 Version 1.0.0.0717
Type Utility Release Date 2008-11-26
OS XP 32
Download webcamtool_vr630_xp32_nb.zip File Size 4.08 MB
Note

Manual

!Special Note:

MSI™ provides user manuals (in PDF format) here for download. You can use Adobe Acrobat Reader (Adobe's WEB Site) to open them.

We suggest using Chrome, Firefox 3.0 or IE 8.0 above browsers to download BIOS, Drivers, etc.

Asia

Arabic

2.89 MB

Hebrew

2.54 MB

Indonesian

2.5 MB

Japanese

2.57 MB

Korean

2.55 MB

Persian

2.64 MB

Simplified Chinese

2.96 MB

Thai

2.53 MB

Traditional Chinese

2.87 MB

Eastern Europe

Bosnian

0.76 MB

Bulgarian

0.79 MB

Croatian

0.78 MB

Czech

2.58 MB

Hungarian

2.55 MB

Multi-Language

2.12 MB

Polish

2.62 MB

Romanian

1.2 MB

Russian

2.61 MB

Serbian

0.79 MB

Slovak

1.18 MB

Slovenian

0.73 MB

Turkish

2.63 MB

Ukrainian

2.66 MB

Global / America

English

2.48 MB

Portuguese Brazil

2.5 MB

Western Europe

Danish

0.73 MB

Finnish

0.73 MB

French

2.51 MB

German

2.54 MB

Italian

2.53 MB

Nederlands

0.73 MB

Portuguese

2.52 MB

Spanish

2.72 MB

Swedish

0.71 MB

Firmware

!Special Note:

The DEVICE FIRMWARES contained here are exclusively for MSI product only. MSI assumes no responsibility for any damages resulting from improper use or lack of technical expertise.

!Attention:

Users who download EC from here (not using Live Update) should use the flash utility included in the downloaded compressed file when doing the EC update. To avoid EC update failure, please do not use older versions of the update utility or utilities not provided by MSI.

1) To know about how to update EC Firmware under DOS mode, please click here.
2) Please execute "ecall.bat" file after unpack the compressed file for upgrade EC Firmware.

We suggest using Chrome, Firefox 3.0 or IE 8.0 above browsers to download BIOS, Drivers, etc.
Camera Firmware
Description NB Camera Firmware V0308
Fix no display/black screen in dialogue of camera program.
 Version
Type Firmware Release Date 2010-07-29
OS
Download camera_firmware_nb.zip File Size 0.27 MB
Note
NB EC Firmware
Description Fixed SCM sometimes do not show icon in Windows XP while plug in/out AC.
 Version
Type Firmware Release Date 2010-06-11
OS
Download 1454_40b.zip File Size 0.05 MB
Note

Quick Guide

!Special Note:

MSI™ provides user manuals (in PDF format) here for download. You can use Adobe Acrobat Reader (Adobe's WEB Site) to open them.

We suggest using Chrome, Firefox 3.0 or IE 8.0 above browsers to download BIOS, Drivers, etc.
Version Language File Size Download Release Date
Multi-Language 13.76 MB 1454_gu.zip 2011-04-14

FAQ

Release Date Title
Wed, 29 Jun 2011 When browsing the internet and during some video playback on web site using wireless lan connection, I can encounter blue screen with error code(0*000000D1), is there a fix for this issue?
Mon, 06 Dec 2010 Is it possible to disable the SSD Module in BIOS, so that the recovery can be installed on the SATA HDD ?  I also tried BIOS setting for 1st drive IDE and 2nd drive disabled, but didn’t help.
Fri, 17 Sep 2010 The screen is flickering whenever playing a video file.
Fri, 10 Sep 2010 Why my WLAN will disconnect automatically when watching online video streaming (for about 2 minutes) under XP. My notebook has equipped with MS-6891 WLAN card and website is www.pms.co.kr.
Wed, 25 Aug 2010 Why does the system occasionally hang up in Windows 7 boot logo during Windows 7 OS loading after I inserted SD card? Note: Issue will happen even when you restart your system.
Thu, 15 Jul 2010 Why the system sometimes occurring hangs up when you close the lid forcibly or knock the lid?
Thu, 20 May 2010 The panel display flickers in the process of switching ECO mode from “ECO off” to “Gaming mode” under Windows 7 environment.
Mon, 08 Mar 2010 My system is equipped with Chiclet keyboards and am having little trouble finding its function and key assignments such as switching the display output, touchpad, quick launch program, ECO engine, webcam, Wireless LAN (WiFi) / WiMax, Bluetooth, sleep(stand by) mode, adjust LCD brightness, adjust / mute speaker volume.) (For 14 inch or smaller display msi notebooks)
Thu, 12 Nov 2009 Sometimes it takes more than 3 minutes to enter or leave Windows 7 OS.
Thu, 15 Oct 2009 How to use Windows XP mode under Windows 7
Tue, 10 Feb 2009 How to install Windows XP when AHCI is enabled?
Fri, 03 Dec 2010 The graphic (nVIDIA GeForce GTX 425M) gets a poor performance as the score of 3D Mark06 is only 3164.
Fri, 03 Dec 2010 Can’t transfer (upload/download) larger files over a Gigabit Network. The file transfer is interrupted suddenly while in progress because of lost connection and then the LAN device disappeared in device manager.
Fri, 03 Dec 2010 The wireless function key Fn+F8 is malfunction when sets the IGD VGA under BIOS menu.
Wed, 05 Jan 2011 If you connect a bootable e-sata disk to the GT740 it automatically tries to boot from it. When you try to change the boot order in the bios, you can only select the e-sata disk. The internal HDD has disappeared.
Thu, 13 Jan 2011 After active the Camera device, the device is normal on device manger, but there is no display/black screen in dialogue of camera program.
Mon, 24 Jan 2011 When I install 2 memory modules which are different CL value from each other, I can’t boot my NB normally. For example, Dimm1 =>Trancend DDR2, CL5 Dimm2 =>Trancend DDR2, CL6
Fri, 25 Mar 2005 How to identify EC (Embedded Controller) firmware version?
Mon, 06 Nov 2006 CPU cannot run at full speed under Windows environment. However, the BIOS shows the correct specification.
Fri, 17 Nov 2006 Whenever I press Ctrl+E, PowerDVD will start.
Tue, 13 Feb 2007 After install device drivers from MSI Vista driver CD, you may be prompted to activate Windows Vista on a computer on which Windows Vista activation was not previously required.
Thu, 15 Mar 2007 When I use MSN Messenger or Skype, my picture looks fine to me, but I would prefer to use the webcam with a standalone software.
Tue, 06 Nov 2007 The problem is that after you log in and create a user account, if you shut the computer down, you see the screen 'Windows is configuration updates….'. However, the notebook is not connected to the internet, so no updates have been downloaded. The notebook freezes on this screen for about 5 minutes and then it shuts down. Once it shuts down and you start it up again, you will again see the Windows is 'Configuration updates….', the screen lasts between 5-10 minutes and then it loads Windows. No matter how many times you reboot, you always see this message.
Wed, 02 Jul 2008 My notebook cannot run 3DMark06 and PCMark05 properly?
Thu, 30 Oct 2008 [Fn] Key instruction
Wed, 05 Nov 2008 The power light keeps blinking in amber state and unable to charge.
Wed, 05 Nov 2008 Where can I find the active key for Norton antivirus?
Wed, 14 Jan 2009 Why is it that Windows 32-bit operating system can only detect 3GB of memory in spite of 4GB memory installtion.
Tue, 24 Mar 2009 Why is it that my hdd doesn't show its exact capacity in "My Computer"? In addition, when you add them up, it will not reach its capacity either.
Thu, 30 Apr 2009 I’ve tried to flash BIOS but there is an error message: “ERROR: BIOS has no flash information available”.
Tue, 08 Dec 2009 After letting the machine sit idle for 10 or more minutes, you may notice that the task-bar does not pop up when moving the mouse to the bottom of the screen, or the start menu does not appear when using the windows key. After approximately 30 seconds, Windows will return to normal operation. The scenario happens in Windows 7 with following settings: Task-bar set to auto-hide, Turn off the display power option is set to 1 minute, Put the computer to sleep power option is set to never, No open windows on the desktop.
Tue, 22 Dec 2009 Some function keys and keyboard shortcut keys can not work correctly. You may find that when pressing function key, its function will be triggered twice. For example, the audio sound is still unmute when you try to mute audio sound by pressing combination of Fn key and F9 key. (The way to disable audio sound varies from different NB models. To know further information, please refer to user manual that dedicated to your NB)
Mon, 28 Dec 2009 Why can't I run 3D Mark Vantage on my laptop?
Tue, 16 Mar 2010 My notebook has preload hard disk image. When my system hard disk encounters non-recoverable problems, how can I perform the F3 System Recovery Function?(Windows 7)
Fri, 19 Mar 2010 How to make a bootable flash disk and to flash BIOS?
Tue, 13 Jul 2010 I get an error stating that "Microsoft Teredo Tunneling Adapter" is not working properly and "This device cannot start. (Code 10)".
Tue, 13 Jul 2010 In the device manager, the CPU information is wrong. However, the bios shows the correct info as I compared the actual specs on the box.
Fri, 16 Jul 2010 I have a Bluetooth headset, I can pair the headset with the built-in Bluetooth, but I am unable to actually connect to it as a sound input/output source, either in the Audio properties or the VOIP phone options. The built-in Realtek audio is the only audio device shown.
Tue, 24 Aug 2010 I am sure that I have already saved the settings I want for my CrazyTalk utility. But, whenever I go into standby or hibernate mode, the setting will be set back to default afterwards.
Tue, 24 Aug 2010 The monitor displays limited colors when playing 1080P HD video using Windows Media Player.
Tue, 02 Nov 2010 After leaving the system connected into the internet for about 30 minutes or more (not sure if it performs auto windows update), then after my next system restart, I experience continuous BSOD until I cannot enter OS anymore. I tried the “Last Known Good Configuration” , “Safe Mode” and “System Restore to an early point in time” – but nothing happens. I also do not want to perform F3 recovery since I haven’t back up my files yet. Note: for Hong Kong version Win7 HDD image
Wed, 26 Jan 2011 When I use Sentelic touchpad, the horizontal scrolling function is missing while using certain programs, such as firefox and excel 2000.
Wed, 26 Jan 2011 A 3Dboost error message jumped out after I created a new user account.
Thu, 17 Feb 2011 The system cannot detect my external USB camera.
Fri, 18 Feb 2011 How do I enable and disable G-sensor?
Wed, 02 Mar 2011 Immediately after you log on to Windows 7, you will see the following Windows Activation window: Windows is not genuine Your computer might not be running a counterfeit copy of Windows. 0x80070005 You may also notice the following symptoms: The computer desktop background is black, and you receive the following error message on the bottom right corner of the screen: “This copy of Windows is not genuine” You receive the following error message when you view the System Properties: (Control Panel / System and Security / System) “You must activate today. Activate Windows now” If you try to use slmgr.vbs /dlv to view the licensing status, you receive the following message: Error: 0x80070005 Access denied: the requested action requires elevated privileges Note: This error message may also occur when a command that is being executed requires an elevated command prompt and is unrelated to the issue discussed here.
Wed, 09 Mar 2011 With Nvidia Optimus feature, how do we know Nvidia Graphic GPU is working?
Fri, 11 Mar 2011 I cannot run benchmark utilities on my laptop and it pops up a message saying that my laptop does not support DirectX 11.
Fri, 11 Mar 2011 What kind of adaptor is used to connect S/PDIF-Out?
Mon, 14 Mar 2011 How to check THX version and know THX EQ is installed?
Mon, 14 Mar 2011 I can’t play Blu-ray disc using COREL WinDVD 8, there’s a pop-ups message saying "The AACS key has expired.”
Mon, 14 Mar 2011 When we do the display switching by pressing Fn+F2 with external display connected, CinemaPro would stop working, and the system would jump up an error message as below picture.
Mon, 14 Mar 2011 Why the battery can't be charged?
Mon, 14 Mar 2011 Why does the Norton backup online image on the lower right corner of desktop disappear after I removed the system information from Norton Online backup? It cannot be found in Add/Remove programs list either.
Thu, 24 Mar 2011 What is the maximum resolution supported over HDMI?
Tue, 29 Mar 2011 The screen is lagging randomly while playing a video file which is stored in the internal hard drive.
Tue, 29 Mar 2011 After running Windows update, Windows OS becomes piracy and asks me to activate now. How can I fix it?
Tue, 29 Mar 2011 If SD card is inserted, the system will hang up in Windows 7 boot logo occasionally during Windows 7 OS loading.
Tue, 29 Mar 2011 The display shows a delay for popping up the menus, Starter menu, Run menu, etc. under Windows XP.
Thu, 31 Mar 2011 I am running Windows 7 Ultimate on my GE620, but why I can’t use Windows XP Mode on it.
Thu, 31 Mar 2011 CR400 is showing 3GB instead of 4GB in Memtest86.
Thu, 31 Mar 2011 The touchpad is not sensitive enough or need to pressure harder to move the mouse.
Fri, 01 Apr 2011 When playing Blu-Ray titled movies released in 2010 such as Avatar, system cannot play using WinDVD8. Most of the time system will confirm user that software needed to be updated to play the movie or sometimes will play blank screen.
Wed, 06 Apr 2011 Is U270 UMA graphic memory 512MB?
Wed, 06 Apr 2011 What is CR650 UMA graphic shared memory size?
Tue, 12 Apr 2011 Even if I set the graphics mode to dedicated graphics, how come that the benchmark score remains around 800 whenever I run 3D Mark06.
Mon, 18 Apr 2011 On battery in IDLE state PowerNow technology downgrade CPU frequency form 1.6GHz to 800MHz. After turn on some programs like ORTHOS, PowerNow technology should raise CPU frequency from 800MHz to 1.6GHz. On this situations we have still 800MHz.
Fri, 27 May 2011 Benchmark softwares such as 3DMark06 cannot show ATI graphic but only Intel graphic in the system information.
Mon, 30 May 2011 There is no system information shown in ATI Catalyst Control Center.
Wed, 01 Jun 2011 There’s a visible “circular bright figure” can be seen upon OS boot up; restarting the system cannot solve the problem.
Fri, 03 Jun 2011 Does I-charger application have to work on particular USB port? When IPAD is connected, is there any display to show the charge status?
Fri, 03 Jun 2011 Will Easyface work after resume from ScreeSaver? Or it only works on Window login?
Wed, 06 Jul 2011 How can I update software tool TimeStamp?
Fri, 08 Jul 2011 When I try to power on my laptop, I can only see below information on screen and cannot enter BIOS Setup Utility either. Reboot and Select proper Boot device Or Insert Boot Media in selected Boot device and press a key.
Wed, 10 Aug 2011 How can I be able to activate the wifi / webcam / Bluetooth devices?
Wed, 10 Aug 2011 Why can’t I be able to use nor even select the web cam/camera (front and back) using MSI CamAP?
Wed, 31 Aug 2011 How to perform "SYSTEM RECOVERY" in my MSI WinPad 110W?
Fri, 02 Sep 2011 When a eSATA HDD is connected then turn on NB, the NB cannot boot from internal HDD. It can only select E-SATA HDD…
Fri, 02 Sep 2011 How can I solve following problems when using different user accounts? 1. S-Bar is not working when login with guest account. 2. The status of switchable devices is incorrect when switch user account.
Fri, 30 Sep 2011 I got problem when I plug in the AC adapter to play games like: Mafia II, COD Black Ops, Colin McRae Dirt III. After few second on game image starts to play like 5 or 10 frame/seconds and then black screen. If I change to integrated GPU everything works ok only on discret VGA he has problems. I check that issue on 3D Marks (06 and 2011) and in that test everyting works ok.
Tue, 18 Oct 2011 Why my system can't enable INTEL "AES New Instructions(AES-NI)" on my Core i7 2630QM CPU?
Thu, 24 Nov 2011 How to turn on GPS and Light sensor?
Mon, 28 Nov 2011 As I change my account from “administrator” to “guest” in Windows 7, I normally see an error message related to Microsoft .NET Framework. Please refer to the figure shown below.
Tue, 29 Nov 2011 How can I extend C drive size?
Tue, 06 Dec 2011 The system will get BSOD, when I plug the HDMI cable to connect to some monitor.
Thu, 08 Dec 2011 Battlefield 3 is not playable in my laptop. Whenever I install the game, it shows an error that says "Nvidia driver needs to be updated".
Fri, 16 Dec 2011 I cannot install or execute some software (especially 2011 releases), some of them requires OpenGL 3.1 support.
Mon, 19 Dec 2011 When the table PC is under DC/Battery mode, the windows explorer’s lines/border will become blur (almost unseen). Note: This issue doesn’t apply during AC mode. Please refer to the figure below:
Wed, 07 Mar 2012 Hizzing sound/noise is audible on the external speakers/headphones when system is under AC mode. Note: This issue doesn't happen during Battery/DC mode.
Wed, 09 May 2012 The Arabic language doesn't show correctly in my enjoy 10 plus tablet.