Answer

If intermittent crackling, static noise, or distorted sound occurs while playing music, videos, or other audio content, follow the steps below to troubleshoot the issue.

This article applies to all MSI notebooks equipped with Nahimic APO

How do I resolve audio crackling or static noise?

1. Download Nahimic APO 5.0.6
   
   Download the Nahimic APO 5.0.6 installation package from the following link: Download Nahimic APO 5.0.6


2. Extract the downloaded file
   
   Right-click the downloaded compressed file, select “Extract All,” and then open the extracted folder.


3. Run the installer as administrator
   
   Right-click the installation file, select “Run as administrator,” and follow the on-screen instructions to complete the installation.


4. Restart the computer
   
   After the installation is complete, restart the notebook to ensure that the updated audio components are loaded correctly.


5. Test the audio again
   
   Play the same music, video, or other audio content that previously triggered the issue, and check whether the crackling, static noise, or distorted sound has improved.

FAQ

Q: What should I do if the audio crackling or static noise persists after updating Nahimic APO?

A: If the audio crackling or static noise persists after installing Nahimic APO 5.0.6 and restarting the computer, refer to the following FAQ and completely remove Norton antivirus software: [How To] Completely Remove Norton Antivirus Software from the Preinstalled System . After Norton has been completely removed, restart the computer and play the same audio content again to check whether the issue has improved.

Q: What should I do if I encounter a different audio issue?

A: This article mainly addresses a specific intermittent crackling, static noise, or distorted sound issue. If you encounter other audio symptoms, such as no sound, low volume, an audio device that cannot be detected, microphone issues, or continuous audio distortion, refer to the following general audio troubleshooting FAQ: [How To] Reinstall Audio Drivers and Related Software on an MSI Notebook . Follow the instructions in the FAQ to completely remove the existing audio drivers, and then reinstall the audio drivers provided for your notebook model on the MSI website.

Q: What should I do if the audio issue remains unresolved after completing the steps above?

A: If the issue persists after updating Nahimic APO, removing Norton antivirus software, and reinstalling the audio drivers, contact MSI Customer Service for further assistance.