Answer

When experiencing audio crackling, stuttering, or distorted sound while playing videos, music, or during calls, follow the troubleshooting steps below one by one until the audio problem is resolved.

Method A - Update Nahimic APO to version 5.0.5

Audio crackling is often linked to an outdated Nahimic Audio Processing Object (APO). Install the latest version:

• Download: Nahimic 5.0.5 official download


• Extract the zip file, then right-click the installer and select "Run as administrator".


• Restart your computer and check whether the Nahimic has been updated.

Method B - Uninstall Norton 360

Download unsintall tool to remove Norton 360.

Download link: https://support.norton.com/sp/en/us/home/current/solutions/v60392881