Answer

The AMD Audio Coprocessor driver, which is bundled with the AMD Graphics Driver, requires strict synchronization with specific BIOS versions to ensure all audio devices (Speakers, Microphones, and Bluetooth Audio) function correctly.



 



Using AMD generic drivers may cause a mismatch between the Graphics Driver and the BIOS version, therefore seeing the audio devices disappear or stop working entirely.



 



If the audio devices are not working properly,  refer to the steps/installation guide below to perform a clean reinstallation of the latest AMD Graphics Driver and BIOS released on the MSI product support page.



 



 



A. Download the latest AMD graphics driver from the links below and perform a clean installation.



[How To] Clean Install/Upgrade AMD Graphics Driver and Radeon Software



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Download AMD Graphics Driver: 32.0.13050.18



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B. Download the BIOS from the links below or update BIOS via Windows Update.



[How To] BIOS Update via Windows Update



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Download BIOS: E15FKAMS.117



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Download BIOS: E15FKAMS.316



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Download BIOS: E159KAMS.119



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Download BIOS: E159KAMS.319



 

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