Content Creation Monitors
Content Creation PCs
VR Backpack PC
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Dragon Gaming Center
KLM (Keyboard LED Manager)
MSI Remind Manager
MSI Social Media Collection
One Touch Install
Optical Disc Drive
Sound Blaster Cinema (SBC/SBC2)
SteelSeries Engine 2 (SSE 2)
SteelSeries Engine 3 (SSE 3)
USB Type C
Windows 10 Upgrade
FAQ - tag:
Laptops - [Troubleshooting] Blue Screen of Death(BSOD), System Crash, Unstable Performance happened after updating AMD generic driver.
In order to have a more stable system environment, please find and download the AMD graphics driver from MSI website.
If bluescreen error (BSOD), system crash, unstable performance appear after upd...
Laptops - [Troubleshooting]
Black screen with Valve, Oculus, HTC VR headset
Please refer to the attached document to troubleshoot the VR HMD problem....
Laptops - [Product Information] External display support for Alpha Series Gaming Notebook
Find all external display related support for Alpha Series Notebook in the attachment file.
P.S. To find the external display support for other series, visit Knowledge Base_1661. ...
Laptops - [Troubleshooting] Unable to Install a Driver which is Different from the Current Version
If after a specific driver is installed for a device, and the system is no longer able to install a different driver for that device (which is most likely to happen after a clean install and running W...
Laptops - [How To] Set Intel SGX(Software Guard Extensions) "Enable" in order to support Cyberlink Ultra HD Blu-ray video playback
For Notebooks which bundled with Intel SGX supported CPU, Intel SGX option is set to "software controlled" in BIOS by default, so there is no additional manual setting needed in BIOS.
To support Cybe...
[Troubleshooting] Closing lid might cause bulit-in panel no display (black screen)
This problem happens on MSI notebook with 8th Generation Intel CPU and NVIDIA GeForce 10 series graphics (or Intel UMA graphics).
When closing lid and then opening lid, the bulit-in panel ...
Laptops - [Troubleshooting] Intel Graphics Driver and Intel Management Engine driver compatibility problem with Windows 10 April 2018 Update (Redstone 4)
After update to Windows 10 April 2018 Update (Redstone 4), Intel Graphics driver v126.96.36.19939 and Intel ME driver v1803.12.0.1093 (the same version used in pre-installed system and released on MS...
Laptops - [Troubleshooting] Cannot setup display connection when using Virtual Reality (VR) device
If the notebook is designed with Nvidia Optimus or Microsoft Hybrid Graphics structure, the system automatically switches between the integrated graphics and the discrete graphics.
Laptops - [Troubleshooting] Blue Screen of Death(BSOD) crash issue when playing games
*This troubleshooting applies to MSI notebook bundled with 7th generation Intel CPU.
The BSoD might be caused by old Intel graphics driver, please update Intel graphics driver v188.8.131.5208 or ne...
Laptops - [How To] Graphics Driver Installation Guide for Multiple Graphics Platform
There are different kinds of multiple graphics platform design on MSI Notebook and the Vortex Product.
Refer to the platform design and follow the clean installation guide to perform the graphics ...