[January 17, 2025 Update]
Recently, two cases of damage to the AMD RyzenTM 7 9800X3D processor were reported on MSI's MAG X870 TOMAHAWK WIFI motherboard. MSI promptly reached out to one of the affected users to gather detailed information about the usage conditions and obtained the motherboard and processor involved for thorough inspection.

The investigation revealed that the CPU socket showed signs of high temperature and had multiple indentations in its frame.

▲ CPU socket pins affected and their functions

After conducting multiple simulation experiments, MSI believes that the damage may have been caused by the processor not being fully seated. This resulted in a short circuit and instantaneous high temperature, which left high-temperature marks on the CPU socket pins.

The second case, obtained by GamersNexus, showed that the processor and motherboard were damaged. GamersNexus also believes that the damage may have been caused by improper installation of the processor.

MSI has reviewed the production records of the affected motherboard and found that the CPU socket was normal at the production and had passed all relevant tests, meeting AMD's standards.

▲ The record of the affected motherboard revealed that the CPU socket was normal at the production.

MSI recommends that users follow the installation manual when installing their CPU to minimize the risk of similar issues. If consumers have questions or concerns about MSI products, they are encouraged to contact their local MSI customer service center.

For more information on how to properly install an AM5 CPU, please visit: https://msi.gm/SDBE5855

Recently, we received a user report indicating damage to an AMD Ryzen™ 7 9800X3D processor on an MSI MAG X870 TOMAHAWK WIFI motherboard. At MSI, we are fully committed to the quality of our products and have begun investigating this incident.

Additionally, we are working closely with AMD and are in contact with GamersNexus, which is independently investigating this incident.

We will continue to provide updates as the investigation progresses.

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