On-Site Service Service Plan

Our Tender Love Care to you Notebook / AIO PC On-Site Service Service Plan
This NB / AIO PC On-Site Service Service Plan is for MSI brand full system

”Quality Service, Customer Satisfaction” is the essence of MSI’s corporate philosophy, and we wish our product meets your expectations. By offering a comprehensive, on-site service plan, we want to ensure that your MSI product quality, reliability, and service can be optimally maintained in a professional, hassle-free manner. You may purchase this additional on-site service plan (the “Service Plan”) for designated MSI computer products, subject to the terms and conditions listed below. To ensure that you receive the benefits of maximum service coverage, we recommend that the Service Plan be purchased concurrently with your MSI computer product. We believe you will be happy with the repair cost savings and added value services provided in the Service Plan.

How to purchase

Because every country kicks off NB / AIO PC On-Site Service Service Plan on variant date, if you are interested in this service, we suggest you to visit our service introduction on web site in advance.

If you want to inquire the NB / AIO PC On-Site Service Service Plan further, contact your local MSI authorized dealers, please.

Limitation of purchasing

The Service Plan may only be purchased for specified MSI notebook and all-in-one system (“AIO”) models. Please consult your local MSI website to see which models qualify for this Service Plan.It must be purchased no later than 90 days from your MSI notebook or AIO purchase date, as determined by the receipt, or other relevant documents verifying your purchase. The Service Plan may not be purchased after the 90 days period.Your Service Plan can only be purchased in the country where you purchased the MSI notebook and/or AIO.You must register and activate your Service Plan online within one (1) month of the Service Plan purchase date. If the online registration and activation is not finished within the stipulated timeframe, your Service Plan will be cancelled.

How to calculate On-Site Service period

Your purchased Service Plan will be activated after you successfully complete the required registration, authentication, and activation steps. The duration of your Service Plan will be based on the option you purchased. MSI notebook or AIO consumable parts or accessories, including battery (excluding models with built in battery), adapter, backpacks, mouse, bundled, external accessories, etc., are not covered by the Service Plan. The Service Plan shall only be active for a maximum duration not exceeding the original product warranty of your MSI notebook and/or AIO. And the warranty will be judged by On-Site Service sticker or On-Site Service card, the On-Site Service sticker has to stick on NB / AIO PC bottom side.If the On-Site Service sticker and On-Site Service card lost, the On-Site Service will expire.

  • Step 1 Become MSI Member: Please enter MSI Global website then click the members tab, and sign up to be a MSI member according to the website instructions.
  • Step 2 Register your product: Log into the MSI member site and register your product by filling in the relevant details
  • Step 3 Activate On-Site Service Plan: Click the Service Plan activation link and input your personal ID and password listed on your purchased Service Plan Membership Card to finish the registration process

NB / AIO PC On-Site Service Service Plan Terms and Conditions

  1. The Service Plan may only be purchased for specified MSI notebook and all-in-one system (“AIO”) models. Please consult your local MSI website to see which models qualify for this Service Plan.

  2. The Service Plan must be purchased no later than 90 days from your MSI notebook or AIO purchase date, as determined by the receipt, or other relevant documents verifying your purchase. The Service Plan may not be purchased after the 90 days period.

  3. Your purchased Service Plan will be activated after you successfully complete the required registration, authentication, and activation steps. The duration of your Service Plan will be based on the option you purchased.

  4. You must register and activate your Service Plan online within one (1) month of the Service Plan purchase date. If the online registration and activation is not finished within the stipulated timeframe, your Service Plan will be cancelled.

  5. Once the Service Plan is activated, you may not request a refund.

  6. You must call the local hotline support to schedule your on-site service at least twenty-four (24) hours in advance.

  7. If our hotline or onsite repair engineer cannot resolve your technical issue, our technician will take back your notebook or AIO for diagnosis, and return it to you within three (3) working days. MSI notebook or AIO that is out of warranty (“OOW”) or damaged by you (“CID”) will be returned within three (3) working days after due payment has been received by us.

  8. The Service Plan shall only be active for a maximum duration not exceeding the original product warranty of your MSI notebook and/or AIO.

  9. The Service Plan coverage only applies for defective MSI products used in the ordinary course for such products. The Service Plan does not include coverage for conditions, or malfunctions and damages caused by the conditions listed below:
    • You are unable to present the msi notebook or AIO’s warranty card, the Service Plan purchase receipt, invoice, or similar document evidencing the Service Plan is still in effect;
    • The notebook or AIO is not acquired from an msi authorized distributor or is acquired as a second hand, or illegal, purchase from other sources;
    • The complete notebook or AIO unit or its parts have exceed the original warranty, or the Service Plan service period;
    • Any breakdown or damage caused by non-complying with instructions stated in the notebook or AIO user manual, or improper packaging, storage, and use;
    • Any breakdown or damage caused by installation, repair, modification or removal (breaking mark, warranty stickers, damage or loss of comppance label) performed by service centers or personnel not authorized by msi;
    • Any breakdown or damage caused by use of parts not certified by msi. The serial number pasted on a complete unit or the parts is broken, defective or not tally with the mainframe;
    • Any breakdown or damage caused by accidental or man-made factors (including without pmitation, intentional damage, use of pirated software, computer virus, moving, compression, scratch (scrape), hit, crash, high temperature, high humidity, water inflow, use of inapppcable voltage, non-factory battery and transformer, stain, corrosion, etc.);
    • Any breakdown or damage caused by use of pirated software;
    • Any scrape (scratch), pquid leak, crack, etc. on the LCD screen surface;
    • Any breakdown or damage caused by natural disasters and human calamities (such as earthquake, fire, riot, etc.)

  10. MSI notebook or AIO covered under the Service Plan will be serviced free of charge.

  11. OOW and/or CID notebook or AIO is serviced at an additional charge. you will be responsible for any onsite service costs, including labor, material, transportation (if applicable), and tax, which will be quoted to you. MSI will not be responsible or obligated to provide product service to you if you do not accept the quoted costs.

  12. MSI notebook or AIO consumable parts or accessories, including battery (excluding models with built in battery), adapter, backpacks, mouse, bundled, external accessories, etc., are not covered by the Service Plan. MSI reserves the right to send the accessory directly to you instead of sending a technician. You will be informed if MSI is sending a replacement when contacting our hotline.

  13. The Service Plan can only be purchased in the country where you purchased the MSI notebook and/or AIO. Furthermore, the Service Plan applies only to certain model, city, and country. Please read detailed information on your local website.

  14. The Service Plan does not count as, or apply to international warranty. The Service Plan is only applicable within the country and specific city which the MSI notebook, AIO, and the Service Plan is purchased.

  15. MSI’s service technician reserves the right to make the final warranty determination.

  16. Our on-site service only provides support during regular work hours defined by applicable local law. Please read detail information on your local website.

  17. You are obligated to provide clear information about the applicable defect when requesting support under the Service Plan to aid MSI, or its authorized repair technician diagnose the issue(s). Additionally, please make sure that sufficient work space and testing/diagnosing environment (including power supply, network) be prepared to enable repair when the technician arrives.

  18. MSI reserves the right to terminate your Service Plan if the you breach the terms herein, or if you do not reasonably cooperate with MSI or its authorized repair technician, despite instructions, such that the On-Site Services cannot be carried out.

  19. MSI reserves the right to modify the Service Plan terms and conditions.

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