Product Service Policy

Applicable Eco-Labeled Products: AIO Computers, Desktop Computers, Monitors, Notebook Computers

Warranty Policy

All MSI products are covered by a standard manufacturer’s warranty, which provides protection against defects in materials and workmanship. The warranty period ranges from one (1) to three (3) years, depending on the specific product. In addition, a limited warranty applies to certain components of the purchased product, such as the battery or other included accessories. Please refer to our official website for information about the limited product warranty: https://www.msi.com/page/warranty

Extended Warranty

The MSI Extended Warranty Service extends the duration of the standard warranty. This service provides comprehensive hardware support, covering hardware issues within the specified period. Depending on the selected plan (including the standard warranty period and subject to a maximum of five (5) years).

EPEAT registered products policy

For MSI EPEAT-registered products, consumers are entitled to a paid parts replacement service within three (3) years after the product has been discontinued. MSI will provide replacement parts of the same quality or higher than the original part requiring replacement. The actual situation depends on the design of the product. Please contact MSI or an authorized repair center. For spare parts purchases, please refer to the Extended warranty and spare parts ordering process.

TCO certified products policy

For MSI TCO G10 certified products, we provide at least one year (1) free of charge warranty as part of the product purchase price. At the time of product purchase, options are available to extend the product warranty period up to 5 years for the maximum cost of 15% of MSRP per year. For extended warranty purchases, please refer to the Extended warranty and spare parts ordering process.

Extended warranty and spare parts ordering process

In this article, we will share the complete ordering process with you for better understanding with the flow.

[Complete Steps]

Step 1: Submits a Request with Online Customer Service

1. To submit the request, please contact MSI by creating a Web Ticket with this link:

[Click Me]

2. On the "Online Web Ticket" Page, please click  “Create a new ticket”.

3. Select “Parts & Accessory Order Purchase” as the main category. For Sub Category, you may select your product type.

4. For Issue Description, please fill out the Subject and Description same as below wording.

a. EPEAT registered products spare parts ordering

Inquiry Subject: EPEAT – Parts Request

Inquiry Description: Please provide detailed information about your unit and the necessary parts

b. TCO certified products extended warranty ordering

Inquiry Subject: TCO – Extended Warranty Request

Inquiry Description: Please provide detailed information about your unit and the extended warranty.

5. Fill out the given fields, *  indicates the fields is required. Please ensure that your information is accurate to expedite service efficiency. After completed the form, please “Submit” and the step 1 would be completed.

Step 2: MSI Responds to the Inquiry and Confirms Availability 

After the request submitted, an MSI Representative will respond to the request after checking availability within 3 business days.

Step 3: MSI Shares quotation and Verifies Payment Completion

An MSI Representative will provide you with a quotation and payment guide. Once the MSI Representative confirms receipt of your payment, the process will move forward.

Step 4: MSI Organizes Shipment. Parts Received & Case Closed.

MSI warehouse will arrange the shipment of the parts accordingly. The actual waiting time may vary, ranging from 3 to 30 business days, depending on the specific circumstances.