Why the fan is not spinning?
Most of the MSI graphics cards have Zero Frozr feature, which eliminates fan noise by stopping the fans in low-load situations. If the temperature drops below 60 degrees, the fans will be completely silent. Zero FROZR has made its mark and is now the industry standard among graphics cards.
The feature is getting controlled under OS environment. When starting up the PC, the fans will spin when the graphics card is being detected, the two fans should start spinning at the same time.
Please enter MSI official website to check if your graphics card is supported by Zero Frozr feature. If you would like to disable Zero Frozr feature to have the fans spinning at all times, please check on how to disable Zero Frozr. If the fans still not rotating after the attempts above, please refer to hardware troubleshooting methods.
How to check whether or not the product is supported by Zero Frozr
Input the model name on the top right corner’s search bar at MSI official website.
For example: input GeForce GTX 1050 GAMING 2G in the [Search] icon, press [Enter] key to find the matching result.
Click on the [Specifications] button down below the product name
Click on [DATASHEET] tab
Under [FEATURE], if Zero Frozr feature is listed here which means it is supported.
How to disable Zero Frozr feature
- NVIDIA 10 series graphics card: disable with Gaming App
- NVIDIA 20 series graphics card: disable with Dragon Center
- AMD Radeon series graphics card: disable with AMD built-in driver
NVIDIA 10 series graphics card: disable with Gaming App
Input the model name on the top right corner’s search bar at MSI official website.
For example: input GeForce GTX 1050 GAMING 2G in the [Search] icon, press [Enter] key to find the matching result.
The matching result for “GeForce GTX 1050 GAMING 2G” will show up, select [Download] to enter download section
Go to [Utility] tab
Select your operating system
Click and Expand [Utility] → go [MSI Gaming APP] → and click on the arrow pointing down icon to download
Right-click on the downloaded file and select [Extract All] to unzip the compressed folder
Click [Extract]
Extracting the files
Right click the extracted file, choose [Open]
Click [OK]
Click [Next]
Click [Next]
Click [Install]
[Gaming App] is installing
Click [Finish]
Right click on [Gaming APP], choose [Open]
After opening [Gaming APP], click on [ZERO FROZR] to disable the function. Zero Frozr was enable as default.
Click [OFF] to turn off Zero Frozr.
NVIDIA 20 series graphics card: disable with Dragon Center
If your graphics card is NVIDIA 20 series, please use Dragon Center to disable the function and see if the fan will start spinning.
Input the model name on the top right corner’s search bar at MSI official website.
For example: input GeForce GTX 2070 GAMING Z 8G in the [Search] icon, press [Enter] key to find the matching result.
The matching result for “GeForce GTX 2070 GAMING Z 8G” will show up, select [Download] to enter download section
Go to [Utility] tab
Select your operating system
Click and Expand [Utility] → go [Dragon Center] → and click on the arrow pointing down icon to download
Right-click on the downloaded file and select [Extract All] to unzip the compressed folder
Click [Extract]
Extracting the files
Right click on the extracted file, choose [Open]
Click [OK]
Click [NEXT]
Select [I accept the agreement] → click [NEXT]
Click [NEXT]
Click [NEXT]
Click [Install]
Installing [Dragon Center]
Click [Finish]
Right click on [Dragon Center], click [Open] to run the application.
[Dragon Center] loading …
In [Dragon Center] menu, click on the [Tool] icon
Click [OFF] to disable [ZERO FROZR]
AMD Radeon series graphics card: disable with AMD built-in driver
If your graphics card is AMD Radeon series, please use AMD driver’s built in utility to disable the function and see if the fan will start spinning.
Input the model name on the top right corner’s search bar at MSI official website.
For example: input Radeon RX 580 ARMOR 8G in the [Search] icon, press [Enter] key to find the matching result.
The matching result for “Radeon RX 580 ARMOR 8G” will show up, select [Download] to enter download section.
Go to [Driver] tab
Select your operating system
Click and Expand [AMD Graphics Drivers] → go [AMD Graphics Drivers] → and click on the arrow pointing down icon to download.
Right-click on the downloaded file and select [Extract All] to unzip the compressed folder
Click [Extract]
Extracting the files
Right click on the extracted file, choose [Open]
Checking on the driver information
Click [Accept and Express install]
Installing the driver and utilities
Click [Restart Now] to restart and complete the installation
Right click on the blank area of your Windows desktop, click on [AMD Radeon Settings]
Go [Gaming] tab on the top
Click [Global Settings]
Click [Global WattMan] tab
Click [Speed/Temperature] to manually adjust the fan speed. Click [Apply] to make the changes.
Hardware troubleshooting methods
The 6pin or 8pin power connector is properly inserted to the graphics card.
(If the graphics card has multiple separate connectors, please load all of them to make sure the power is fully supplied)
Check if the power connectors are in placed.
Please observe if the fans will spin during the booting process.
(Note: When powering on the PC, the graphics card fans are not spinning, there might be a problem with the fan module or the power supply)
