Answer

MSI True Color provides multiple display modes and color management features, allowing users to optimize the panel color settings for different scenarios such as gaming, movies, office work, and eye care.



If you experience abnormal behavior while using MSI True Color, such as mode switching failure, black screen, artifacts, or incorrect color output, please follow the steps below to perform a clean installation.



This article applies to MSI laptop products supporting True Color.



How to know whether my laptop supports True Color or not?



Please visit MSI website and go to the download webpage of your product.



Your product supports True Color if there is a download link for the app.



How to clean install True Color



1. Download the graphics drivers and True Color on MSI website.



2. Disconnect the network to avoid Windows Update installing the generic driver automatically.



3. Clean install graphics drivers



    Please refer to the following FAQ:





4. Uninstall True Color.



    Please refer to [How To] Completely Uninstall Drivers and Applications in Windows.



5. Go to C: > Select “View” > “Show” > Check “Hidden items"



    



6. Go to "ProgramData" and delete “Protrait Displays” folder.



7. Install True Color downloaded in the previous step and follow the on-screen instructions to complete the installation.



FAQ



Q: What is a "True Color Clean Installation," and what happens if it is not done properly?



A: A clean installation is the process of completely removing legacy files, drivers, and residual system folders before installing the new software version. Improper installation can cause problems such as no changes when switching between modes, black screens, or artifacts.



Q: Why must I also perform a clean installation of the graphics drivers when clean installing True Color?



A: This is because True Color works in conjunction with the graphics drivers. To ensure normal communication between the software and the underlying hardware, please follow the detailed instructions to perform a synchronized clean installation for the Intel/NVIDIA/AMD graphics drivers and True Color.