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Most Popular FAQ

Laptops - [Windows 10] What should I do if there is an error message "The files native.bin and backup.bin do not exist" showing up in the system? - 14861 click
Laptops - Is there any manual or instruction can guide me through the setup of Instant Play function in Dragon Gaming Center? - 13496 click
Laptops - How to use Battery Calibration to calibrate the battery? - 11157 click
Laptops - How to switch Japanese input between Halfwidth and Fullwidth forms? - 7957 click
Laptops - All of function keys suddenly stop working on Win8 system. Additionally, SCM (System Control Manager) doesn’t work and SCM's icon disappears on system tray. Under this situation, it might cause that Wi-Fi LED light and Bluetooth LED light could not work well. - 7370 click
Laptops - What does the Flag icon button on the middel cover work for? Is this the button to enable 3D vision? - 7069 click
Laptops - [How to] Protect Windows system against Intel Spectre and Meltdown Vulnerabilities (CVE 2017-5715, CVE-2018-3620, CVE-2018-3639, CVE-2018-3640, CVE-2018-3646) - 6805 click
Laptops - How to swap [Fn] and [Win] keys on MSI notebook? - 6698 click
Laptops - [Windows 10] Nahimic's sound effect cannot work with some Windows apps, such as Music and Movie app. - 6504 click
Laptops - When I try to play Blu-ray with PowerDVD Cyberlink, I got the error message: "The integrity of CyberLink PowerDVD is is at risk. Check your anti-virus software for malicious activities or try reinstalling CyberLink PowerDVD. - 5831 click
Laptops - [Windows 10] Why can't I choose the seperate destination disks when using the recovery media created by BurnRecovery tool? - 5681 click
Laptops - [How To] Dragon Center Clean Install & Update - 5428 click
Laptops - My MSI GT780DX wakes up from S3 (Stand-by mode) every time I touched my mouse, is this behavior normal? - 5340 click
Laptops - I have enabled BT function, but my computer can't be found by other bluetooth device. - 5325 click
Laptops - [Game Master] DOTA2 Graphics Tweak Guide - 5111 click
Laptops - [Windows 10] What should I do if there is a warning message [Windows needs more space] showing up during Windows 10 upgrade? - 4981 click
Laptops - When I try to boot up or reboot the laptop, the OS always show "Configuring Windows Features" during this time and sometimes it takes several minutes to wait. (For Windows 8/Windows 8.1/Windows 10) - 4913 click
Laptops - After upgrading to Windows 8.1, the touchpad only works during the OOBE stage (the set-up stage before you can start using Windows), but won't work after going into the Start screen. And it can't be enabled by touchpad switch. - 4822 click
Laptops - How to solve the problem that some options of SteelSeries Engine(SSE 3.0) are blank if Windows 7 language is Chinese Traditional or Simplified chinese? (Refer to the picture attached) - 4811 click
Laptops - Sound recording is suddenly muted while I am chatting by Skype or during other online games chatting, and suddenly works again. - 4801 click


Why the data transmission speed on the M.2 PCIe NVMe SSD shows speed drop when the notebook's power is not plugged?
This is a normal behavior of the default AMD PSPP (PCIE Speed Power Policy) feature. AMD PSPP feature will put the high speed storage device (M.2 PCIe NVMe SSD) into power saving state to sa...
[How To] Subscribe free trial for Microsoft Office 365
Note: The free trial program is limited for selected region only, please confirm with local dealer in advance. This guide aim to introduce how to subscribe free trial Microsoft Office 365. Ref...
[How To] Redeem Xbox Game Pass free trial
Please refer to the step-by-step guide to redeem Xbox Game Pass free trial in the Microsoft Store. Note. If follow the below steps still have a problem with redeeming Xbox Game Pass, please contact...
[Troubleshooting] Blue Screen of Death(BSOD), System Crash, Unstable Performance happened after updating AMD generic driver.
In order to have a more stable system environment, please find and download the AMD graphics driver from MSI website. If bluescreen error (BSOD), system crash, unstable performance appear after upd...
[How To] Clean Install MSI Dragon Center/Creator Center (UWP)
For laptops supporting UWP version MSI Dragon Center or MSI Creator Center, please refer to the attachment for how to clean install the program....
[Troubleshooting] Ethernet speed drops when using the specific 2.5G Router/Switch with Intel i225/Killer E3100 Ethernet controller
If the notebook is equipped with Intel i225 or Killer E3100 Ethernet controller, a compatibility issue (e.g. Ethernet speed drops) might happen when using 2.5G Ethernet Router or Switch. To trouble...
[How To] Update Firmware for MSI USB-C Docking Station
Please refer to the step-by-step guide to perform the firmware update for MSI USB-C Docking Station. Update Steps: 1. Download the latest version of MSI USB-C Docking Station firmware from ...
[How To] Clean Install AMD Graphic Driver and Radeon Software
Please refer to the step-by-step guide to perform a clean install/update for AMD graphic driver, Radeon software. Steps: 1. Uninstall the current graphic driver and related software with DD...
[Troubleshooting] After closing the media player, the notebook built-in panel will flicker
The 120Hz built-in panel flickers after closing a full screen mode ended video playback player with (e.g. Movie & TV app). Download and update the latest BIOS released on MSI website ...
[Troubleshooting] Black screen with Valve, Oculus, HTC VR headset
Please refer to the attached document to troubleshoot the VR HMD problem....