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Most Popular FAQ

Laptops - [Windows 10] What should I do if there is an error message "The files native.bin and backup.bin do not exist" showing up in the system? - 14861 click
Laptops - Is there any manual or instruction can guide me through the setup of Instant Play function in Dragon Gaming Center? - 13496 click
Laptops - How to use Battery Calibration to calibrate the battery? - 11157 click
Laptops - How to switch Japanese input between Halfwidth and Fullwidth forms? - 7957 click
Laptops - All of function keys suddenly stop working on Win8 system. Additionally, SCM (System Control Manager) doesn’t work and SCM's icon disappears on system tray. Under this situation, it might cause that Wi-Fi LED light and Bluetooth LED light could not work well. - 7370 click
Laptops - What does the Flag icon button on the middel cover work for? Is this the button to enable 3D vision? - 7069 click
Laptops - [How to] Protect Windows system against Intel Spectre and Meltdown Vulnerabilities (CVE 2017-5715, CVE-2018-3620, CVE-2018-3639, CVE-2018-3640, CVE-2018-3646) - 6805 click
Laptops - How to swap [Fn] and [Win] keys on MSI notebook? - 6698 click
Laptops - [Windows 10] Nahimic's sound effect cannot work with some Windows apps, such as Music and Movie app. - 6504 click
Laptops - When I try to play Blu-ray with PowerDVD Cyberlink, I got the error message: "The integrity of CyberLink PowerDVD is is at risk. Check your anti-virus software for malicious activities or try reinstalling CyberLink PowerDVD. - 5831 click
Laptops - [Windows 10] Why can't I choose the seperate destination disks when using the recovery media created by BurnRecovery tool? - 5681 click
Laptops - [How To] Dragon Center Clean Install & Update - 5428 click
Laptops - My MSI GT780DX wakes up from S3 (Stand-by mode) every time I touched my mouse, is this behavior normal? - 5340 click
Laptops - I have enabled BT function, but my computer can't be found by other bluetooth device. - 5325 click
Laptops - [Game Master] DOTA2 Graphics Tweak Guide - 5111 click
Laptops - [Windows 10] What should I do if there is a warning message [Windows needs more space] showing up during Windows 10 upgrade? - 4981 click
Laptops - When I try to boot up or reboot the laptop, the OS always show "Configuring Windows Features" during this time and sometimes it takes several minutes to wait. (For Windows 8/Windows 8.1/Windows 10) - 4913 click
Laptops - After upgrading to Windows 8.1, the touchpad only works during the OOBE stage (the set-up stage before you can start using Windows), but won't work after going into the Start screen. And it can't be enabled by touchpad switch. - 4822 click
Laptops - How to solve the problem that some options of SteelSeries Engine(SSE 3.0) are blank if Windows 7 language is Chinese Traditional or Simplified chinese? (Refer to the picture attached) - 4811 click
Laptops - Sound recording is suddenly muted while I am chatting by Skype or during other online games chatting, and suddenly works again. - 4801 click


[How To] Realtek audio driver, Nahimic and related software Clean Install & Update
Clean install Realtek audio driver, Nahimic and related software will help you to resolve the audio related symptom listed below. Please refer to the attachment and follow the instruction...
[How To] Clean Install/Update Killer driver and Killer Control Center
This document applies to all MSI notebook with Killer Ethernet Controller. A. Use Killer Uninstaller to remove Killer driver and APP (Remind: If the system is new installed, please skip this st...
[How To] Enable HDR
Please follow the steps and the requirement in the attachment file to enable HDR with MSI laptop connecting to the supported external monitor....
[How To] Install Drivers for Thunderbolt Devices
To understand how to install drivers for Thunderbolt devices with INF files, please follow the steps in the attachment.  ...
[Troubleshooting] Error Message shows Up When Attempting to Update the System to Windows 10 Version 1903
If an error message related to the Intel Rapid Storage Technology driver (Intel RST) shows up when trying to update the system to Windows 10 version 1903, please follow the instructions in the at...
[Troubleshooting] Error: "This system is not supported." when trying to install MSI True Color.
1. Check the MSI True Color support for your system.     1.1. Go the MSI Website and enter the product name on the search bar located on the top right.     1.2. Select "...
[How to] Confirm if the battery charging behavior is normal
For the MSI laptops bundled with Battery Master in Dragon Center or Creator Center, when plugging in the AC adaptor for charging, the battery could be charged but would be stuck at a certain perc...
[How To] Overclock Intel Core i9-9900K Processor in MSI Dragon Center 2
To get the most stable overclock performance, follow steps below to get the proper system configuration. 1. Make sure the BIOS, EC firmware and the Dragon Center 2 is updated to the latest ver...
[How To] Clean Install Drivers in Windows 10
If a device requires a clean install of its driver, please refer to the attachment to delete the driver software for a certain device in Device Manager....
[Troubleshooting] The Connection of Wi-Fi Adapters or Bluetooth Devices Is Unstable or disconnected
Wireless adapters or Bluetooth devices may become unstable, disconnected or show the Code 10 error in Device Manger (error message: this device cannot start) if there’s a change being made to th...