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Most Popular FAQ

Laptops - [Windows 10] What should I do if there is an error message "The files native.bin and backup.bin do not exist" showing up in the system? - 14914 click
Laptops - Is there any manual or instruction can guide me through the setup of Instant Play function in Dragon Gaming Center? - 13564 click
Laptops - How to use Battery Calibration to calibrate the battery? - 11240 click
Laptops - How to switch Japanese input between Halfwidth and Fullwidth forms? - 7959 click
Laptops - All of function keys suddenly stop working on Win8 system. Additionally, SCM (System Control Manager) doesn’t work and SCM's icon disappears on system tray. Under this situation, it might cause that Wi-Fi LED light and Bluetooth LED light could not work well. - 7372 click
Laptops - What does the Flag icon button on the middel cover work for? Is this the button to enable 3D vision? - 7096 click
Laptops - System firmware update to get protection against the CPU speculative execution side-channel vulnerabilities (Intel SA-00088) - 6863 click
Laptops - How to swap [Fn] and [Win] keys on MSI notebook? - 6728 click
Laptops - [Windows 10] Nahimic's sound effect cannot work with some Windows apps, such as Music and Movie app. - 6529 click
Laptops - [How To] Dragon Center Clean Install & Update - 5946 click
Laptops - When I try to play Blu-ray with PowerDVD Cyberlink, I got the error message: "The integrity of CyberLink PowerDVD is is at risk. Check your anti-virus software for malicious activities or try reinstalling CyberLink PowerDVD. - 5852 click
Laptops - [Windows 10] Why can't I choose the seperate destination disks when using the recovery media created by BurnRecovery tool? - 5709 click
Laptops - I have enabled BT function, but my computer can't be found by other bluetooth device. - 5372 click
Laptops - My MSI GT780DX wakes up from S3 (Stand-by mode) every time I touched my mouse, is this behavior normal? - 5359 click
Laptops - [Game Master] DOTA2 Graphics Tweak Guide - 5120 click
Laptops - [Windows 10] What should I do if there is a warning message [Windows needs more space] showing up during Windows 10 upgrade? - 4994 click
Laptops - When I try to boot up or reboot the laptop, the OS always show "Configuring Windows Features" during this time and sometimes it takes several minutes to wait. (For Windows 8/Windows 8.1/Windows 10) - 4943 click
Laptops - After upgrading to Windows 8.1, the touchpad only works during the OOBE stage (the set-up stage before you can start using Windows), but won't work after going into the Start screen. And it can't be enabled by touchpad switch. - 4857 click
Laptops - How to solve the problem that some options of SteelSeries Engine(SSE 3.0) are blank if Windows 7 language is Chinese Traditional or Simplified chinese? (Refer to the picture attached) - 4835 click
Laptops - Sound recording is suddenly muted while I am chatting by Skype or during other online games chatting, and suddenly works again. - 4824 click

Laptops

[Troubleshooting] Error message "The operating system did not shutdown cleanly. Reconstructing Cache Metadata."
After an unexpected system shutdown of an Intel Optane accelerated system, you may receive the error on boot. "The operating system did not shutdown cleanly. Reconstructing Cache Metadata." The erro...
[Troubleshooting] Network upload speed is limited to 1- 2 Mbps
The symptom happens on models which bundled with Killer Ethernet Controllers and has Killer Suite package version 1.6.xxxx - 1.6.1892 installed; To check the upload speed, please run the benchmar...
[Troubleshooting] Error 1923: Verify That You Have Sufficient Privileges and Error 1939
A Killer Live Update notification window will show up when users have Killer Performance Suite version 1.2.1268 installed and gets the latest Windows Update. However, the update of the new Killer Perf...
[Troubleshooting] Closing lid might cause bulit-in panel no display (black screen)
This problem happens on MSI notebook with 8th Generation Intel CPU and NVIDIA GeForce 10 series graphics (or Intel UMA graphics). When closing lid and then opening lid, the bulit-in panel ...
[Troubleshooting] Intel Graphics Driver and Intel Management Engine driver compatibility problem with Windows 10 April 2018 Update (Redstone 4)
After update to Windows 10 April 2018 Update (Redstone 4), Intel Graphics driver v23.20.16.4939 and Intel ME driver v1803.12.0.1093 (the same version used in pre-installed system and released on MS...
[Troubleshooting] Blue Screen of Death (BSoD) happened on notebook with Toshiba KSG60ZMV256G M.2 SATA SSD
This BSoD is related to the SSD power manager function, and it needs to disable "Link Power Management"in Intel Rapid Storage Technology panel to fix this problem. Please refer to the attached...
[How To] Install device drivers from .inf files
The following devices have only .inf files for driver installations due to the new Microsoft policy. To know how to install the driver for these devices, please follow the instructions in the attachme...
[Product Information] External display support for GT Series Gaming Notebook
Find all external display related support for GT Series Notebook in the attachment file. P.S. To find the external display support for other series, visit Knowledge Base_1661. ...
[Product Information] External display support for GS Series Gaming Notebook
Find all external display related support for GS Series Notebook in the attachment file. P.S. To find the external display support for other series, visit Knowledge Base_1661. ...
[Product Information] External display support for GE/GP/GF/GL/GV Series Gaming Notebook
Find all external display related support for GE/GP/GF/GL/GV Series Notebook in the attachment file. P.S. To find the external display support for other series, visit Knowledge Base_1661. ...

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