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Most Popular FAQ

Laptops - [Windows 10] What should I do if there is an error message "The files native.bin and backup.bin do not exist" showing up in the system? - 14861 click
Laptops - Is there any manual or instruction can guide me through the setup of Instant Play function in Dragon Gaming Center? - 13496 click
Laptops - How to use Battery Calibration to calibrate the battery? - 11157 click
Laptops - How to switch Japanese input between Halfwidth and Fullwidth forms? - 7957 click
Laptops - All of function keys suddenly stop working on Win8 system. Additionally, SCM (System Control Manager) doesn’t work and SCM's icon disappears on system tray. Under this situation, it might cause that Wi-Fi LED light and Bluetooth LED light could not work well. - 7370 click
Laptops - What does the Flag icon button on the middel cover work for? Is this the button to enable 3D vision? - 7069 click
Laptops - [How to] Protect Windows system against Intel Spectre and Meltdown Vulnerabilities (CVE 2017-5715, CVE-2018-3620, CVE-2018-3639, CVE-2018-3640, CVE-2018-3646) - 6805 click
Laptops - How to swap [Fn] and [Win] keys on MSI notebook? - 6698 click
Laptops - [Windows 10] Nahimic's sound effect cannot work with some Windows apps, such as Music and Movie app. - 6504 click
Laptops - When I try to play Blu-ray with PowerDVD Cyberlink, I got the error message: "The integrity of CyberLink PowerDVD is is at risk. Check your anti-virus software for malicious activities or try reinstalling CyberLink PowerDVD. - 5831 click
Laptops - [Windows 10] Why can't I choose the seperate destination disks when using the recovery media created by BurnRecovery tool? - 5681 click
Laptops - [How To] Dragon Center Clean Install & Update - 5428 click
Laptops - My MSI GT780DX wakes up from S3 (Stand-by mode) every time I touched my mouse, is this behavior normal? - 5340 click
Laptops - I have enabled BT function, but my computer can't be found by other bluetooth device. - 5325 click
Laptops - [Game Master] DOTA2 Graphics Tweak Guide - 5111 click
Laptops - [Windows 10] What should I do if there is a warning message [Windows needs more space] showing up during Windows 10 upgrade? - 4981 click
Laptops - When I try to boot up or reboot the laptop, the OS always show "Configuring Windows Features" during this time and sometimes it takes several minutes to wait. (For Windows 8/Windows 8.1/Windows 10) - 4913 click
Laptops - After upgrading to Windows 8.1, the touchpad only works during the OOBE stage (the set-up stage before you can start using Windows), but won't work after going into the Start screen. And it can't be enabled by touchpad switch. - 4822 click
Laptops - How to solve the problem that some options of SteelSeries Engine(SSE 3.0) are blank if Windows 7 language is Chinese Traditional or Simplified chinese? (Refer to the picture attached) - 4811 click
Laptops - Sound recording is suddenly muted while I am chatting by Skype or during other online games chatting, and suddenly works again. - 4801 click

Laptops

[How To] Intel Management Engine(Intel MEI) Driver Install/Update Guide
For laptops which are required to install/update the Intel Management Engine(Intel MEI) driver, please refer to the instructions below to complete the process....
[Troubleshooting] Display lag when playing video
If display lag occurs while playing video with a media player, refer to FAQ 3725 to clean install the latest graphics driver on MSI website. Driver Download: Link Version: 27.20.1023.8001 o...
[How To] Intel Gaussian and Neural Accelerator (GNA) Driver Install/Update Guide
For laptops with 11th Gen Intel CPU which are required to install/update the Intel Gaussian and Neural Accelerator (GNA) driver, please refer to the instructions below to complete the process. 1.&n...
[How To] Intel HID Event Filter Driver Install/Update Guide
For laptops with 11th Gen Intel CPU which are required to install/update the Intel HID Event Filter driver, please refer to the instructions below to complete the process. 1.    Get ...
[How to] Install Windows Subsystem for Linux (WSL)
If one needs to use Linux when Windows 10 (Version 1903 or higher, with Build 18362 or higher) is installed on the computer, instead of setting up dual boot or using the traditional virtual ...
[Troubleshooting] Unable to unpin MSI Dragon Center/MSI Creator Center/Xbox from taskbar
The default taskbar pin behavior on a pre-installed system in Windows 10 system is different from a manual taskbar pin from the users. For pre-installed system, applications which is originall...
[How To] Install/Update Intel Smart Sound Technology Driver
Please refer to the steps below to install/update the driver: 1. Download the driver installer package. 2. Install the driver. 3. Confirm the installed driver version.   For t...
[How To] Install/Update Intel Dynamic Tuning Driver
Please refer to the steps below to install/update the driver: 1. Download the driver installer package. 2. Install the driver. 3. Confirm the installed driver version.   For the de...
[Troubleshooting] No Audio Output after Switching between Different Projection Mode
When connecting multiple external monitors (two or more) to the laptop, if there's no audio output after changing between different projection modes (PC Screen Only/ Duplicate/ Extend/ S...
[Product Information] Nahimic 3 Sound Tracker
MSI Notebook which bundled with audio equalization sound solution – “Nahimic 3” supports Nahimic Sound Tracker. Sound Tracker is a visual indicator which helps localize the s...

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