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Most Popular FAQ

Laptops - [How To] Dragon Center Clean Install & Update - 26282 click
Laptops - [How to] Protect Windows system against Intel Spectre and Meltdown Vulnerabilities (CVE 2017-5715, CVE-2018-3620, CVE-2018-3639, CVE-2018-3640, CVE-2018-3646) - 19374 click
Laptops - [Windows 10] What should I do if there is an error message "The files native.bin and backup.bin do not exist" showing up in the system? - 16945 click
Laptops - Is there any manual or instruction can guide me through the setup of Instant Play function in Dragon Gaming Center? - 15235 click
Laptops - [How To] Check BIOS/EC firmware version for MSI notebook? - 14443 click
Laptops - How to use Battery Calibration to calibrate the battery? - 14136 click
Laptops - How to switch Japanese input between Halfwidth and Fullwidth forms? - 9886 click
Laptops - [Release Notes] Dragon Center 1.2.1802.0501 with Help Desk and Battery Calibration - 8851 click
Laptops - What does the Flag icon button on the middel cover work for? Is this the button to enable 3D vision? - 8257 click
Laptops - All of function keys suddenly stop working on Win8 system. Additionally, SCM (System Control Manager) doesn’t work and SCM's icon disappears on system tray. Under this situation, it might cause that Wi-Fi LED light and Bluetooth LED light could not work well. - 8194 click
Laptops - How to swap [Fn] and [Win] keys on MSI notebook? - 8137 click
Laptops - [Windows 10] Nahimic's sound effect cannot work with some Windows apps, such as Music and Movie app. - 7853 click
Laptops - When I try to play Blu-ray with PowerDVD Cyberlink, I got the error message: "The integrity of CyberLink PowerDVD is is at risk. Check your anti-virus software for malicious activities or try reinstalling CyberLink PowerDVD. - 7063 click
Laptops - [Windows 10] Why can't I choose the seperate destination disks when using the recovery media created by BurnRecovery tool? - 6849 click
Laptops - I have enabled BT function, but my computer can't be found by other bluetooth device. - 6425 click
Laptops - My MSI GT780DX wakes up from S3 (Stand-by mode) every time I touched my mouse, is this behavior normal? - 6421 click
Laptops - [Game Master] DOTA2 Graphics Tweak Guide - 6153 click
Laptops - When I try to boot up or reboot the laptop, the OS always show "Configuring Windows Features" during this time and sometimes it takes several minutes to wait. (For Windows 8/Windows 8.1/Windows 10) - 5992 click
Laptops - Sound recording is suddenly muted while I am chatting by Skype or during other online games chatting, and suddenly works again. - 5986 click
Laptops - [Windows 10] What should I do if there is a warning message [Windows needs more space] showing up during Windows 10 upgrade? - 5928 click

Laptops

[Troubleshooting] Unable to Access the Microphone or the Camera
Users might encounter the problem that the microphone or the camera couldn't be accessed due to Windows 10 Version 1803 April 2018 Update. The cause could be the privacy setting of the microphone or t...
[How To] Install/Update the NVIDIA graphics driver through NVIDIA GeForce Experience
1. Download the latest GeForce Experience 2. Install/Update the GeForce Experience 3. Download the latest NVIDIA graphics driver through GeForce Experience 4. Install/Update the NVIDIA graphic...
[How To] Update Intel Rapid Storage Technology (Intel RST) driver on MSI Notebooks which bundled with Intel Optane memory
To update the Intel RST driver properly: 1. Open Intel Rapid Storage Technology 2. Disable Intel Optane and reboot the system 3. Uninstall the original Intel RST driver from Apps and Feat...
[Troubleshooting] Black screen with mouse cursor after Windows Update
Sometimes a black screen of death might appear suddenly after power on the system, restart the system, or wake up the system from hibernate, etc. These symptoms are most commonly encountered after get...
[Product Information] Precision Touchpad Settings
Notebooks which bundled with 8th Generation Intel Core Processors and the Precision Touchpad, users are able to customize the advanced touchpad settings such as two-finger scrolling, two-finger zoo...
[Troubleshooting] Error message "The operating system did not shutdown cleanly. Reconstructing Cache Metadata."
After an unexpected system shutdown of an Intel Optane accelerated system, you may receive the error on boot. "The operating system did not shutdown cleanly. Reconstructing Cache Metadata." The erro...
[Troubleshooting] Network upload speed is limited to 1- 2 Mbps
The symptom happens on models which bundled with Killer Ethernet Controllers and has Killer Suite package version 1.6.xxxx - 1.6.1892 installed; To check the upload speed, please run the benchmar...
[Troubleshooting] Error 1923: Verify That You Have Sufficient Privileges and Error 1939
A Killer Live Update notification window will show up when users have Killer Performance Suite version 1.2.1268 installed and gets the latest Windows Update. However, the update of the new Killer Perf...
[Troubleshooting] Closing lid might cause bulit-in panel no display (black screen)
This problem happens on MSI notebook with 8th Generation Intel CPU and NVIDIA GeForce 10 series graphics (or Intel UMA graphics). When closing lid and then opening lid, the bulit-in panel ...
[Troubleshooting] Intel Graphics Driver and Intel Management Engine driver compatibility problem with Windows 10 April 2018 Update (Redstone 4)
After update to Windows 10 April 2018 Update (Redstone 4), Intel Graphics driver v23.20.16.4939 and Intel ME driver v1803.12.0.1093 (the same version used in pre-installed system and released on MS...

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