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Most Popular FAQ

Laptops - [Windows 10] What should I do if there is an error message "The files native.bin and backup.bin do not exist" showing up in the system? - 14861 click
Laptops - Is there any manual or instruction can guide me through the setup of Instant Play function in Dragon Gaming Center? - 13496 click
Laptops - How to use Battery Calibration to calibrate the battery? - 11157 click
Laptops - How to switch Japanese input between Halfwidth and Fullwidth forms? - 7957 click
Laptops - All of function keys suddenly stop working on Win8 system. Additionally, SCM (System Control Manager) doesn’t work and SCM's icon disappears on system tray. Under this situation, it might cause that Wi-Fi LED light and Bluetooth LED light could not work well. - 7370 click
Laptops - What does the Flag icon button on the middel cover work for? Is this the button to enable 3D vision? - 7069 click
Laptops - [How to] Protect Windows system against Intel Spectre and Meltdown Vulnerabilities (CVE 2017-5715, CVE-2018-3620, CVE-2018-3639, CVE-2018-3640, CVE-2018-3646) - 6805 click
Laptops - How to swap [Fn] and [Win] keys on MSI notebook? - 6698 click
Laptops - [Windows 10] Nahimic's sound effect cannot work with some Windows apps, such as Music and Movie app. - 6504 click
Laptops - When I try to play Blu-ray with PowerDVD Cyberlink, I got the error message: "The integrity of CyberLink PowerDVD is is at risk. Check your anti-virus software for malicious activities or try reinstalling CyberLink PowerDVD. - 5831 click
Laptops - [Windows 10] Why can't I choose the seperate destination disks when using the recovery media created by BurnRecovery tool? - 5681 click
Laptops - [How To] Dragon Center Clean Install & Update - 5428 click
Laptops - My MSI GT780DX wakes up from S3 (Stand-by mode) every time I touched my mouse, is this behavior normal? - 5340 click
Laptops - I have enabled BT function, but my computer can't be found by other bluetooth device. - 5325 click
Laptops - [Game Master] DOTA2 Graphics Tweak Guide - 5111 click
Laptops - [Windows 10] What should I do if there is a warning message [Windows needs more space] showing up during Windows 10 upgrade? - 4981 click
Laptops - When I try to boot up or reboot the laptop, the OS always show "Configuring Windows Features" during this time and sometimes it takes several minutes to wait. (For Windows 8/Windows 8.1/Windows 10) - 4913 click
Laptops - After upgrading to Windows 8.1, the touchpad only works during the OOBE stage (the set-up stage before you can start using Windows), but won't work after going into the Start screen. And it can't be enabled by touchpad switch. - 4822 click
Laptops - How to solve the problem that some options of SteelSeries Engine(SSE 3.0) are blank if Windows 7 language is Chinese Traditional or Simplified chinese? (Refer to the picture attached) - 4811 click
Laptops - Sound recording is suddenly muted while I am chatting by Skype or during other online games chatting, and suddenly works again. - 4801 click


[How To] Perform a Clean Install of the Drivers
If a device requires a clean install of its driver, please refer to the attachment for the clean install steps....
[Troubleshooting] System lag when connect to an external monitor and set to "Second screen only"
Please follow steps below to perform a clean installation of Intel Graphics Driver version, hide the automatic driver update from Windows Update to solve the problem. A. Uninstal...
[How To] Install Drivers for Thunderbolt Devices
Due to Microsoft’s new policy, drivers for Thunderbolt devices need to be installed with .inf files. To understand how to install drivers for Thunderbolt devices, please follow the steps in the attach...
[Troubleshooting] The "Fn" key backlight doesn't light on properly
Please refer to the clean install guide to install Steel Series Engine 3.14.1 or later version. [HOW TO] STEELSERIES ENGINE (SSE) CLEAN INSTALL & UPDATE If the problem still remains, refer to ...
[How To] Change display resolution, font size and the orientation settings
Pleaser follow steps below to adjust display settings.  1. Right click on the desktop and select "Display settings" to open the setup menu. 2. (If there is more than one display connected) Sele...
[Product Information] Quick Charge (QC 3.0)
The USB Type A port (Quick Charge port) at the left side of PS63 Modern series notebook provides QC 3.0 quick charging function for all the mobile devices which support QC3.0. To have the quick charge...
[Troubleshooting] Unable to Install a Driver which is Different from the Current Version
If after a specific driver is installed for a device, and the system is no longer able to install a different driver for that device (which is most likely to happen after a clean install and running W...
[Troubleshooting] No advanced settings for the touchpad
If your touchpad encounters the issues below: 1. Missing the touchpad icon at the system tray 2. The touchpad is still working but the gestures are not the same as before 3. Missing the touchp...
[Troubleshooting] Intel Graphics Settings crash, missing or can’t be launched
If the above symptoms are encountered after automatic Windows Update, perform a clean installation of the latest Intel generic graphics driver (version or newer) to solve the problem. ...
[Troubleshooting] No sounds when gaming
Affected models: MSI Notebooks which bundled with Nahimic 2+ The automatic Windows Update might push a generic audio driver version when there is no audio driver installed on the system and cause a...